REFUND & RETURN POLICY

Effective date: September 17, 2026

Because most AVELOR pieces are made to order specifically for you, our return policy differs from standard ready-stock retail.

Made-to-order items

We do not accept returns or exchanges for change of mind, an incorrectly selected size, or color preference once production has started. Please review the size guide on each product page carefully before ordering.

Defects, damage & production errors

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at mrdiarramohamadou@gmail.com with your order number and clear photos. Once your claim is accepted, AVELOR covers the full cost of the replacement or refund and provides the return instructions.

Art prints

Each art piece is produced individually to order. The same 14-day defect window applies. Please inspect your piece immediately upon arrival.

Order cancellations

Orders can be canceled for a full refund only if production has not yet started. Contact us as soon as possible after ordering.

How refunds are processed

Once your claim is reviewed and accepted, your refund is issued to your original payment method within 5 to 10 business days.

Contact

Email mrdiarramohamadou@gmail.com with your order number and photos of the issue.